Thank you for shopping at start-pexcard.icu. We strive to provide high-quality products and excellent customer service. If you are not entirely satisfied with your purchase, we’re here to help.
1. Returns
You have [Number] days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. You also need to have the receipt or proof of purchase.
2. Return Process
To initiate a return, please contact us at [Your Contact Email Address] with your order number and details about the product you would like to return. We will provide you with instructions on how to return the item.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
3. Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within [Number] business days, depending on your card issuer’s policies.
4. Digital Products
Due to the nature of digital products, we generally do not offer refunds or returns once the product has been downloaded or accessed. However, if you experience technical issues or the product is faulty, please contact us at [Your Contact Email Address], and we will do our best to resolve the issue.
5. Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [Your Contact Email Address].
6. Non-Refundable Items
Certain items are non-refundable, including:
7. Damaged Items
If you receive a damaged item, please contact us immediately at [Your Contact Email Address] with photos of the damaged product and packaging. We will work with you to resolve the issue, which may include a replacement or refund.
8. Contact Us
If you have any questions about our Refund and Return Policy, please contact us at [Your Contact Email Address].
